Legal

Terms of Service

Effective September 28, 2026 · Version user-terms-1.0

These Terms govern each person who accesses EarFill’s websites, applications, and related services provided by SK Health Technologies LLC (“EarFill”). By using the website or accepting these Terms in the application, you agree to them.

1. Relationship to the clinic agreement

If you use EarFill for a clinic or other organization, you confirm that you are authorized to use it for that organization and agree to these Terms personally. Your organization’s Master Services Agreement, Business Associate Agreement, and Order Form (together, the “Clinic Agreement”) separately govern EarFill’s commercial and HIPAA relationship with the organization. If these Terms conflict with the Clinic Agreement, the Clinic Agreement controls for the organization.

2. Accounts and acceptable use

You must be at least 18, provide accurate information, protect your credentials, and promptly report suspected unauthorized access. Accounts are individual and may not be shared. Use EarFill only for your organization’s legitimate healthcare operations and within the access it grants you.

You may not access another organization’s data; use EarFill for unlawful, fraudulent, abusive, or misleading activity; interfere with the service or payer systems; introduce malicious code; scrape or probe the service; bypass security or usage limits; reverse engineer except where law expressly permits; or use EarFill to build or train a competing product.

3. Patient information and HIPAA

Use patient information only as authorized by your organization and law, and limit it to what is reasonably needed. Do not use EarFill for personal purposes or submit information your organization may not disclose. EarFill’s handling of PHI for a clinic is governed by the applicable BAA, not the public Privacy Policy.

4. Service information and responsibility

EarFill provides administrative tools for insurance verification, claims, and related workflows. It does not provide medical, legal, billing, or coverage advice. Payer responses, transcriptions, artificial-intelligence outputs, and third-party information can be incomplete or incorrect. You and your organization are responsible for reviewing results, making care and billing decisions, and confirming critical information when appropriate. A benefit verification is not a guarantee of coverage or payment.

5. Communications and text messages

Reply STOP to stop or HELP for help. We also honor reasonable opt-out requests, including QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE, and may send one final non-marketing confirmation. Opting out of texts does not cancel your account or stop necessary non-SMS communications. Carriers are not liable for delayed or undelivered messages. You confirm that you are authorized to use the number you provide and will notify EarFill if it changes.

6. Ownership and feedback

EarFill and its licensors own the service, software, designs, and related intellectual property. Subject to these Terms and the Clinic Agreement, EarFill gives you a limited, nonexclusive, nontransferable right to use the service for your organization. If you provide feedback, you permit EarFill to use it without restriction or compensation, without identifying you or disclosing PHI.

7. Suspension and termination

Your organization controls your access and may remove it. EarFill may suspend or terminate access to protect patients, clinics, payers, or the service; respond to suspected misuse or a legal requirement; or enforce these Terms or the Clinic Agreement.

8. Disclaimers and liability

To the maximum extent permitted by law, the service is provided “as is” and “as available,” without warranties beyond those expressly stated in a Clinic Agreement. For organization-related claims, the warranty, indemnity, and liability terms in the Clinic Agreement control. Nothing here excludes liability that cannot lawfully be excluded.

9. Governing law and changes

Delaware law governs these Terms, without regard to conflict-of-law rules, and state and federal courts in Delaware have exclusive jurisdiction, except where applicable law requires otherwise. EarFill may update these Terms, provide reasonable notice of material changes, and request a new acceptance when appropriate. The version above identifies the terms you are reviewing.

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